Coronavirus Travel Updates
The Colombian Government has suspended inbound travel between March 16 and September 1, 2020
We thank you for your patience and understanding in these unprecedented times and we are communicating as efficiently as we can. We will get to everyone – and are working with customers on a priority basis.
We are urging patience as we work through this with you. Please read this document to find answers to your question before contacting our team.
Q: My travel has been suspended – what happens?
A: If you have booked a trip scheduled to depart between March 16, 2020 and September 1, 2020, you will be provided with a future travel credit for the price paid for your travel and any ancillary services including hotels, pre-paid optional activities, and transfers; but excluding airfare and insurance.
Colombia Eco Travel is not offering refunds on canceled travel by the client within our normal terms and conditions.
Q: My travel is beyond the suspension date – what happens?
A: All trips after September 1 will continue as planned. If you prefer to make changes, contact your travel advisor to discuss modifications and possible charges or credits for your trip.
We will continue to monitor developments and will be in touch with all customers on a priority basis if changes of suspension are decreased or extended.Description for this block. Use this space for describing your block. Any text will do. Description for this block. You can use this space for describing your block.